
Returns & Refunds
At The Beer Mat Shop, we want you to be as happy with your order as you are on match day! 🍻
Returns
If something’s not quite right, you can return your item within 30 days of delivery. To be eligible:
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Items must be unused and in their original condition
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Returned in the original packaging where possible
To get started, just drop us a message with your order number and we’ll guide you through it.
Faulty or Damaged Items
If your order arrives damaged or there’s a fault, let us know within 7 days of delivery.
Send us a quick photo and we’ll sort it — whether that’s a replacement or full refund
Refunds
Once we’ve received and checked your return, we’ll let you know the outcome.
If approved, refunds are issued to your original payment method within 5–10 working days.
Return Shipping
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Return postage is the customer’s responsibility unless the item is faulty or incorrect
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We recommend using a tracked service — just to be safe
Need a Hand?
Got a question or need help with a return? We’re always happy to help — just get in touch with your order number and we’ll take it from there.